Our busy staff receive too many calls from prospective students who don’t know what to do next in the application process. Can this common complaint across admissions departments be solved by higher education enrollment software?
Nowadays more than ever, it seems that every school has its own complexities in the admissions process. The admissions requirements and documentation that prospective students need to submit when applying to college or university can be a complex maze of moving parts. Even individual colleges within a single university often have differing requirements from their higher education enrollment software . This can include many types of supplemental documents such as transcripts, essays, letters of recommendation, medical forms, etc.
Problems manifest, however, when legacy higher education enrollment software insufficiently collects, or even communicates and explains, the necessary supplemental information needed to complete each application. Therefore, you can’t blame applicants if they become confused about what else might be required to be completed as part of their application.
All of this confusion results in many phone calls and emails to the admissions office asking about the status of individual applications. Too many admissions officers spend much of their time answering questions for applicants who simply don’t have the proper transparency into their application record in order to see what is needed next in their process, due to legacy and ineffective higher education enrollment software.
But imagine higher education enrollment software that provides for a self-service portal that is truly dynamic and transparent enough to always display the appropriate missing items and next steps for each applicant. If applicants knew the status of their application and what to do next without having to call the admissions office, then staff could focus on high value activities like recruiting and enrolling more students. At Enrollment Rx, we deliver higher education enrollment software, with applicant portal solutions that include the ability to appropriately display and collect any and all requirement items, as well as the status of the application across every criteria. To learn more about what our CRM can do for you, please get in touch with Enrollment Rx today.
