Can Your Higher Education Admissions Software Strategy Survive the “Great Resignation”?

Like many industries, higher education is undergoing a massive personnel transformation as employees choose to leave their current institutions for other positions. As these employees leave, they take significant institutional knowledge about operational processes and the logic that goes into making those decisions with them. Unfortunately, the human condition is such that far too few people can sufficiently document the entirety of their job. Therefore, new employees that inherit transitioning roles are often left to their own devices in unraveling their predecessors’ operational processes and reasoning or decide to throw out existing systems and start over again.

So how does this relate to higher education admissions software and a Salesforce CRM strategy at colleges and universities?

At Enrollment Rx, we know that Salesforce technology allows organizations to invent and build anything on the platform. Many schools choose to custom-build their higher education admissions software solution on top of Salesforce, as they believe it will provide a well-tailored system for their needs. The problem with this custom-built approach is that the delivered solution is often molded using the vision of the current project team, and sadly, much too little documentation exists in the event of team transition. In other words, when there is staff turnover, custom-built higher education admissions software on Salesforce can fail if sufficient documentation is not provided to the transition team taking over the job.

Enrollment Rx takes a different approach when delivering our solution on Salesforce. Rather than custom building our solution for each client, we implement our suite of mature, Salesforce-based higher education admissions software that can be readily configured to fit the needs of individual clients. Our approach is significantly different because our products are accompanied by extensive user guides and training materials that new administrators can study to learn our solution. Further, configurations that the previous team implemented can be modified by the new employees, often without significant effort. A successful transition is only achievable by providing highly composable higher education admissions software coupled with comprehensive user guides and self-service training materials.

Please contact us to learn more about Enrollment Rx and our suite of higher education admissions software built on Salesforce.